Refund & Returns Policy

We want you to be completely happy with your re-loved companion. If for any reason your bear isn’t quite the right fit, here’s what you need to know:

Returns & Refunds

• You can return your bear within 14 days of receiving it.
• The bear/toy must be returned in the same condition it was sent — clean, undamaged, and with its bear bio if it had one.
• Once we receive your item back safely, we’ll process your refund within 7-10 working days.

How to Return a bear

• Drop us a message with your order number and a reason for return (so we can bear it in mind!).
• We’ll send you the return address.
• Tuck the bear in tight for his journey back to us, and keep proof of postage, just in case.

Please note:

• Return postage costs are the responsibility of the customer unless the bear arrived damaged or there was a mistake on our end.
• As our bears are pre-loved and uniquely one-of-a-kind, exchanges aren’t possible — but we’ll help      you find another furry friend if we can.

Questions or concerns?

We’re always here to help. Just reach out — we’re a small, heartfelt business and want to get things right.