Frequently asked questions (FAQ's)

Do you sell branded bears like Jellycat or Steiff?

You might recognise some of our bears and soft toys as famous faces like Jellycat, Steiff, Gund, TY, Charlie Bears etc. We are not affiliated with these companies or brands and we want you to connect with each bear for who they are, not their label, but we understand these can be collectible items so we will clearly say in the description for you to bear in mind when purchasing.

What conditions are the bears in?

Every bear goes through our gentle Teddy TLC process where they are carefully cleaned, fluffed and checked over. Some may show signs of a loved past - but that's all part of their story. They all have many more hugs to give.

Why don't you use the words 'adopt a teddy bear'?

We understand that 'adopt' or 'adoption' has a deep and personal meaning for many, so we use the words rehome, rescue or giving a bear another hug - language that reflects our ethos with warmth and care.

Do you accept donated bears?

Yes! We love giving new life to unloved bears.

We can’t accept any bears or soft toys with electrical or battery operated functions.

If you have teddies looking for a new home, contact us with as much detail as possible and we will be in touch.

Are your bears safe for children?

Most of our teddy bears and soft toys will be safe for children. Some of our bears and soft toys are best suited to collectors, older children or for display due to their age or features. Head over to our safety section to read more about this.

Do you only sell teddy bears?

Our main focus is teddies and soft toys, but we hope to expand in the future into other areas that share our values of warmth, nostalgia and sustainable play.